refund policy

Refund Policy

  1. Introduction

At 25 NEWS, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a refund or exchange under the conditions outlined in this policy.

By purchasing from our website, you agree to the terms stated in this refund policy.

  1. Eligibility for Refunds

To be eligible for a refund:

The item must be unused and in the same condition that you received it.

It must be in the original packaging.

The refund request must be made within [number] days of purchase.

Proof of purchase (receipt or order confirmation) is required.

Certain products, such as [list non-refundable items, e.g., digital products, perishable goods, customized items], are not eligible for a refund.

  1. Refund Process

If you meet the eligibility requirements, follow these steps to request a refund:

  1. Contact us at email/contact form link with your order details.
  2. Send the item back to our return address at return address.
  3. Once received, we will inspect the product and notify you of the approval or rejection of your refund.

Refunds are processed within [X] business days and will be credited to the original payment method.

  1. Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account.

Contact your credit card company—it may take time before your refund is officially posted.

If the issue persists, contact us at your email.

  1. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at [your email] and send the item to return address.

  1. Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error.

We recommend using a trackable shipping service or purchasing shipping insurance.

  1. Changes to This Policy

We reserve the right to update this policy at any time. Changes will be posted on our website.

For any questions, contact us at your email/contact info.